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GRDX provides armed and unarmed security officers across Northern Virginia, Washington D.C. and Maryland. Each officer holds the license required where your property is, verified before scheduling, wears an inspected Class A uniform, and reports to a supervisor on duty around the clock. Armed or unarmed is decided after a site walk.
Should my property have armed or unarmed officers?
Most properties do fine with unarmed officers, and we will tell you so when that is the case. A firearm changes how a post is run, what the officer is trained for, and what your insurer will ask about.
Armed coverage makes sense when there is cash or high-value inventory on site, when there has been a prior violent incident, or when the post sits somewhere response times from local police run long. Unarmed coverage fits lobbies, front desks, parking areas, residential communities and most daytime commercial posts. We sort this out on the site walk, standing where the officer would actually stand.
| Unarmed officer | Armed officer | |
|---|---|---|
| Typical posts | Lobbies, front desks, garages, communities | Cash handling, high-value stock, history of violence |
| Main job | Observe, deter, report, assist | All of that, plus a higher level of response |
| Licensing | Unarmed registration for the jurisdiction | Armed registration and firearms qualification |
| Decided by | Site walk and your risk picture | Site walk and your risk picture |
How do you check that an officer is licensed?
We check the officer's registration against the jurisdiction of your property before they go on the schedule. Virginia posts need DCJS registration. D.C. posts need SOLB licensing. Maryland posts fall under the State Police.
A guard licensed in Virginia is not automatically good to work a building on K Street. Plenty of companies blur that line. We don't. If the license doesn't match the address, the officer doesn't work the post.
- Registration checked for the post's jurisdiction before scheduling
- Armed officers checked for current firearms qualification
- Class A uniform inspected, not assumed
- Compliance unit reports straight to the Chief, outside operations
What does an officer actually do on post?
An officer on post watches, walks, writes things down, and deals with people. That last part is most of the job. A good officer knows the tenants by sight, knows which door sticks, and notices the car that has been in the lot for three nights.
Every round leaves a GPS trail, letting you see where the officer went and when. Anything important goes into an incident report with time-stamped photos. A supervisor shows up unannounced to inspect the post. You get the reports; you don't have to ask for them.
GPS-verified rounds
Each patrol leaves a record of where and when.
Photo incident reports
Time-stamped pictures attached to every write-up.
Supervisor inspections
Unannounced checks on the officer and the post.
Can I have an officer replaced?
Yes. Call your named contact, tell them you want a different officer, and it gets done. You don't need to prove anything went wrong.
Sometimes it's personality. Sometimes the officer is fine but not right for a front desk where every resident wants to chat. Either way, it's your property and your call. We would rather hear about it early than lose the account over something small.
How do we start coverage?
Starting coverage takes four steps, and nobody asks you to sign anything on the first call.
- Phone (833) 350-4739 or fill in the form; expect an answer by the next business day.
- We walk the property with you and look at posts, entrances, lighting and past incidents.
- You get a proposal in writing: posts, hours, armed or unarmed, and what reporting you will see.
- Once you approve it, we schedule licensed, verified officers and introduce your supervisor.
Who checks on the officer when I'm not there?
A GRDX supervisor does, at hours the officer doesn't know in advance. They look at the uniform, the post log, the patrol record, and how the officer handles a question from a passerby.
Behind the supervisors sits a compliance unit run by Jim Ondrish, who spent 34 years in a sheriff's office and retired as its Inspector General. That unit answers to the Chief, not to the operations managers whose numbers it checks. It's an old police habit. Internal affairs works best when it doesn't report to the people it audits.
For you, it means a problem gets caught by us first, most of the time. Late arrivals, sloppy reports, an officer reading a phone at the desk. Those show up in an inspection before they show up in a tenant complaint.
Questions
Do you provide armed security guards in Washington D.C.?+
Yes. Armed officers working D.C. posts are licensed through SOLB, and we confirm that license before scheduling. Whether your site needs armed coverage is something we decide together after the site walk.
How fast can you start security at my building?+
It depends on how many posts and hours you need. After we hear from you, we schedule a walk of the property and put staffing and dates in writing. Start dates are set in the proposal once we know the staffing involved.
Who do I call when there is a problem at 2 a.m.?+
Your named supervisor contact, or (833) 350-4739. A supervisor is on duty 24 hours a day, so a real person answers and can act on it.
Are your officers employees or subcontractors?+
Our officers are scheduled and supervised by GRDX, and every one is license-checked by us before working your post. Ask on the first call and we will walk you through how staffing works for your account.
Do I have to sign a long contract?+
Nobody hands you a contract during that first phone conversation. Terms come later, in writing, and you can review them before committing to anything.
What areas do your armed and unarmed officers cover?+
Northern Virginia from Loudoun down through Prince William, the whole District, and the Maryland side as far as Baltimore. Headquarters is in Sterling.